Is it safe?
You are giving money to someone else, through a card that travels by post. It is fair to wonder where that money is in the meantime. Below is exactly that.
Where your money sits along the way
Payments run through Online Payment Platform, a payment service provider licensed by the Dutch central bank (DNB). They process payments for hundreds of Dutch platforms and web shops.
Your bank
You pay the way you always do. The amount only leaves your account after your approval.
via
Third-party funds account
The amount is held on a separate account, supervised by the Dutch central bank.
managed by
The receiver
Redeems the card and receives the full amount on their own account.
Cheqi is not in this chain. The money never reaches our account and we cannot touch it. We only see that payment happened, so we know we may print and deliver the card.
Finding the card is not enough
Only the right person can redeem it
The sender provides the receiver’s phone number. At redemption we send an SMS code to that number. Whoever finds the card but does not have that phone gets nowhere.
The bank account is verified once
The first time someone redeems a Cheqi, they confirm their bank account with a one-cent payment through iDEAL | Wero. Not the most fun extra step, but it is the only way to be certain the money lands on the right account. The check runs at Online Payment Platform, and the next time it is not needed.
We ask no more than necessary
Enough to make the card, deliver it and pay out the amount. Nothing more. The receiver’s phone number is used only for the SMS check: once the Cheqi is collected we no longer keep it, and if a card is never collected we erase it automatically shortly after the refund. What we keep and for how long is in the privacy statement.
What if something goes wrong?
The card itself carries no money. A Cheqi is a key: the amount stays on the escrow account until the right person opens it. That is why so little can actually go wrong along the way.
Card lost in the post?
Whoever finds the card without the receiver's phone number cannot get in. And the money does not vanish: if the card is never redeemed, it comes back to you by itself. An envelope of cash is simply gone. A Cheqi is not.
Never redeemed?
Sometimes a card ends up in a drawer. After about two months the full amount automatically returns to the account you paid with. It never disappears into our pocket.
Something else?
A wrong number, a question about a payment: send us a message. The money sits safely the whole time, so nothing has to be rushed.
The questions we get most
The €0.01 iDEAL payment is a required verification step. It is how OPP checks that you are the rightful receiver. That prevents fraud and keeps the payout safe and reliable. The cent is refunded in full, of course.
You pay safely with iDEAL, Apple Pay, PayPal and the other common payment methods. Every payment runs through Online Payment Platform (OPP), a licensed payment service provider.
The balance on a Cheqi money card is valid for 60 days, counted from the moment the sender pays. How long you can still redeem it therefore depends on how long the sender has had the card. Our advice: claim your balance as soon as you can. If it is never collected, the full amount automatically returns to the giver.
Still unclear on something?
Check the frequently asked questions or see how it works. You can also simply ask us.